Polycom Universal Remote The Remote Control User Manual

USER MANUAL  
FOR THE  
PolyCom EX System  
If you require assistance, please contact the NORTH Network Support Centre at  
1-866-480-2255 or [email protected]  
Prepared by: M. Dreger  
Edited by:  
A. Nickoloff, Manager Service Development & Training  
August 18, 2004 Version 1.1  
PolyCom EX User Manual  
Aug. 18, 2004 v 1.1  
Page 1 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
CHAPTER 1 – GENERAL SYSTEM INFORMATION  
USING THE REMOTE CONTROL  
The remote control works very much like a television remote control. The remote control is  
used to move the camera right and left (pan), up and down (tilt), zoom in and out, adjust the  
volume and make video calls.  
There are two sensors located on the bottom of the remote control. When you place the  
remote control down on the table, the image that you see on your monitor may change. To  
keep the image the same, lay the remote control on its side when not in use.  
The word Far refers to the site(s) that you are connecting to over the PolyCom EX. This is  
commonly called the “Remote Site.”  
The word Near refers to the site at which you’re located. This is commonly called the “Local  
Site.”  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 3 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
The Remote Control  
Call/hang up button  
12  
1
Snap button  
Directory button13  
2
Directional  
21  
Select button  
3
Home button  
14  
Back  
4
Volume  
15  
Far/Near buttons  
5 Zoom button  
6
Mute  
16  
Picture in Picture (PIP)  
b tt  
7
Auto  
17  
Preset  
8
Camera  
9
18  
Keyboard button  
Dot  
10 Delete button  
19  
Number  
11  
Graphics button  
20  
Help  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 4 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
The Remote Control Buttons Explained  
1 Snap Button  
The snap button allows you to preview and send still images to the far site.  
2 Directional Buttons  
The directional buttons allow you to adjust the camera and navigate through menus.  
3 Home Button  
The home button returns you to the main (home) screen.  
4 Volume Button  
The volume button allows you to increase or decrease the sound you hear from the far sites.  
5 Zoom Button  
The zoom button allows you to zoom the camera image in or out.  
6 Mute Button  
The mute button mutes the sound you’re sending to the far sites.  
7 Auto Button  
The auto button turns automatic camera tracking on or off.  
8 Camera Button  
The camera button allows you to select a camera or other video source.  
9 Keyboard Button  
The keyboard button allows you to display the on-screen keyboard for text input.  
10 Delete Button  
The delete button allows you to delete letters or numbers when entering text.  
11 Graphics Button  
The graphics button starts and stops sending content to far sites when using the Visual  
Concert FX device; select PowerPoint presentations.  
12 Call/Hang Up Button  
The call/hang up button allows you to place or end a call.  
13 Directory Button  
The directory button opens the address book to make a call or work with an entry.  
14 Back Button  
The back button returns you to the previous screen.  
15 Far/Near Button  
The far/near button allows you to toggle between controlling the near-site and far-site  
cameras.  
16 Picture-in-Picture (PIP) Button  
This button allows you to show or hide the Picture-in-Picture (PIP).  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 5 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
17 Preset Button  
The preset button allows you to store camera positions (when followed by a number) or  
delete all stored camera positions.  
18 Dot Button  
The dot button allows you to manually enter a period in an IP address.  
19 Number Buttons  
The number buttons allow you to enter in numbers or move the camera to a stored preset.  
20 Help Button  
The help button allows you to access online help; access the Network Status screen if you  
are in a call.  
21 Select Button  
Use the directional buttons to locate what you want to do then press the select button to  
choose it.  
TURNING THE POLYCOM EX SYSTEM ON & OFF  
To operate the PolyCom EX system you have to turn both the camera and LCD monitor ON.  
TURNING THE CAMERA ON/OFF  
1. Locate the I/O switch at the back of the camera on the  
ON  
right hand side.  
OFF  
2. Position the switch to I to turn the camera ON and O to  
turn the camera OFF.  
TURNING THE LCD MONITOR ON/OFF  
1. Locate the I/O switch at the back of the monitor on the  
ON  
bottom right hand corner.  
OFF  
2. Position the switch to I to turn the monitor ON and O  
to turn the monitor OFF.  
You may also need to press the power button on the front of the monitor.  
The system requires approximately 1 minute to completely turn ON. During this time, the  
camera will move through its testing sequence. When the system has completely turned ON,  
the main menu screen will appear on the monitor.  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 6 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
To ensure that the unit has been connected properly to the  
network, a green “up arrow” for each network connection will  
appear on the screen.  
Note: If any of the network connections have not been made, a red “down arrow” will  
appear. Once all network connections have been made, the network information will  
disappear from the screen and the system will be ready for use.  
PLACING A VIDEO CALL  
The NORTH Network technical team will enter the IP addresses for all NORTH Network  
sites into your Address Book when your site is being set up. They will also be responsible  
for keeping your Address Book up to date and updates as necessary.  
Placing a Call from the Address Book  
1) Access the Address Book on the Main Menu, by using the red DIRECTIONAL  
buttons to highlight the Address Book icon and press the SELECT button. The  
Address Book screen appears.  
Note: Alternatively, you can press the DIRECTORY button on the remote control,  
and that will bring you right to the address screen.  
Address  
Book  
Speed  
Dial  
2) Place the call by scrolling to the site you want to call in the Address Book screen  
and press the green CALL/HANG-UP button on the remote control.  
3) The far site will appear on your monitor within 75 seconds.  
As the system tries to make a connection, both the near and far sites hear the systems ring.  
The ring is similar to that of a telephone. A green lottery ball in the bottom left hand corner of  
the screen will confirm the connection.  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 7 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
Speed Dialing a Frequently Called Site  
If you call certain site frequently you can use the Speed Dial option to access the six most  
recent video calls made from your location.  
To speed dial a frequently called site:  
1. Access the Speed Dial on the Main Menu, by using  
the red DIRECTIONAL buttons to highlight the Speed  
Dial icon and press the SELECT button. The Speed  
Dial List screen appears.  
2. If the site you want to call appears as one of the six  
entries in the Speed Dial List, scroll to highlight that  
site and press the green CALL/HANG-UP button on  
the remote control.  
3. The far site will appear on your monitor within 75 seconds.  
If the site you want to call does not appear as one of the six entries in the Speed Dial List,  
scroll and select the ADDRESS BOOK icon found in the bottom left hand corner of the  
screen.  
Ending a Video Call  
1) Press the green CALL/HANG-UP button on the remote control. The DISCONNECT  
VIDEO CALL window should now be highlighted.  
2) If the DISCONNECT VIDEO CALL window is highlighted, press the CALL/HANG-  
UP button a second time. The call will be terminated.  
3) If the DISCONNECT VIDEO CALL window is not highlighted, use the red  
DIRECTIONAL buttons to highlight DISCONNECT VIDEO CALL and press the  
CALL/HANG-UP button on the remote control. The call will be terminated.  
VOLUME CONTROL  
To increase or decrease the volume, use the VOLUME button on the  
remote control under the DIRECTIONAL buttons.  
To mute the sound that you are transmitting, click the MUTE button on the  
remote below the VOLUME button.  
Alternatively, you can press the mute button on the microphone. When  
the button is red, you are muted.  
Mute button turns red  
when the system is  
muted.  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 8 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
CAMERA CONTROLS  
You can control both your camera (Near End) and the camera at the other location (Far  
End).  
Near End Camera  
To adjust your camera, press the NEAR button on the remote control once.  
The camera icon found in the top right hand corner of the  
television monitor will point towards you.  
If the camera is already facing you, pressing the NEAR button  
temporarily displays other icons.  
Far End Camera  
To control the far end camera during a call, press the FAR button on the remote control  
once.  
The camera icon in the top right hand corner of the monitor will  
point away from you.  
If the camera icon is already pointing away from you, pressing the FAR  
button temporarily displays other icons.  
Note: You can only have Far End Camera control if the Far End site allows you to.  
Pan and Tilt  
To move the camera to the left, right, up and down, use the red  
DIRECTIONAL buttons on the remote control.  
Zoom  
To zoom in or out, press the ZOOM buttons found below the red DIRECTIONAL buttons.  
Press the  
Press the  
button to get a close up of an image.  
button to get a far away view of an image.  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 9 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
Camera Presets - Storing  
It is suggested that all camera presets be done before starting a videoconference. A total of  
10 presets are available.  
YOUR CAMERA:  
The camera icon in the top right corner should be pointing towards you. If not,  
press the NEAR button.  
Frame the individual(s) or objects using the ZOOM button and  
DIRECTIONAL buttons.  
FAR END CAMERA:  
The camera icon in the top right corner should be pointing away from you. If  
not, press the FAR button.  
Frame the individual(s) or objects using the ZOOM button and  
DIRECTIONAL buttons.  
To set your camera presets:  
1. Press the PRESET button on the remote.  
2. Press the number that you want to assign the preset set to.  
3. The screen will display a message saying, “Preset X stored” (where X is the number  
you assigned).  
4. Test your preset by moving your camera to a different view, then press the number  
you assigned to the preset. The camera should move to the pre-programmed  
position.  
Note: If you physically move the PolyCom EX system, the presets may need to be reset.  
Camera Presets – Accessing  
YOUR CAMERA:  
The camera icon must be facing you. Select numbers 0-9 on the remote  
control. The camera will automatically move to the pre-programmed position.  
FAR END CAMERA:  
The camera icon must be pointing away from you. The camera will  
automatically move to the pre-programmed position.  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 10 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.  
 
Camera Presets - Deleting  
Camera presets will remain until they are either changed or deleted.  
To delete all your presets:  
1. Press the PRESET button on your remote.  
2. Press the # (number sign) on your remote.  
The camera presets are now deleted. You cannot delete presets one at a time; you can only  
delete them all at once.  
Snapshots  
TAKING/SENDING A SNAPSHOT IMAGE  
During a call you can obtain and send a snapshot image of what is on the screen. This  
image can be captured from the main camera or from a peripheral hand held camera.  
To take and send a snapshot image:  
1) Press the SNAP button once on the remote control. The Near End image will fill the  
monitor screen.  
2) Adjust the camera’s position by using the DIRECTIONAL buttons and the ZOOM  
button.  
3) Once you are ready to take and send the snapshot, press the SNAP button again. A  
message will appear on screen confirming that the image was sent.  
4) To go back to the live video, press the NEAR button on the remote control.  
RECEIVING SNAPSHOTS  
When you receive a snapshot, it will appear in the main window.  
To go back to live video, press the NEAR button on the remote control.  
What You Will See If You Have:  
1 MONITOR -  
The snapshot image appears in the main window.  
2 MONITORS - The snapshot image appears in the preview monitor.  
PolyCom EX User Manual  
Aug. 18, 2004  
v 1.1  
Page 11 of 13  
Copyright © NORTH Network 1998.  
The information herein may be reproduced provided that it is accurate and NORTH Network is credited as the source.